Products & Services
Overview
Konntact aims to provide three main types of services:
1) Omni Channel Contact Centres and Customer Engagement
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Whilst our main target sector is Financial Services, we are able to provide some of these services to other SMEs.
Although the company was only formed in December 2022, we have rapidly established a comprehensive range of services for OminiChannel Customer Engagement and FinTech Compliance. Our aim is to develop more specialist services in these areas around our own specialist platform.
We are a business that specialises in providing a wide range of services to Fintech companies. Our services are designed to help businesses improve their operations, meet regulatory requirements, and manage risk effectively.
Alongside our Contact Centre, our Application Platform enables staff to provide a range of support services for FinTech companies. These include:
Our team of experts will work with you to create customised monitoring programs that are tailored to your business needs. We can provide bespoke onboarding services to help businesses streamline their client application processes. This is integrated with our Identity Verification system to provide comprehensive checks on applicants for your service as part of the Know Your Customer (KYC) application process.
We also offer risk assessment and management programs to help your businesses identify and manage potential risks. Our programs are designed to help your business understand their risk exposure and take appropriate actions to mitigate those risks. Our compliance audit services are designed to help businesses ensure that they are meeting regulatory requirements. Our team of experts will review your business processes and procedures to identify any compliance issues and provide recommendations to help you address them.
By working with Konntact, we help your FinTech business grow successfully by providing the specialist support services needed at an affordable price. Our success is built around your successful growth.
Konntact uses ZoHo as its Customer Engagement and Ticketing platform along with a number of other software modules. We therefore provide a range of channels to enable customers and prospects to communicate with a manned contact centre, branded according to your organisation.
Channels exist on our website to enable customers to contact us via the channel of their choice including a ChatBot, LinkedIn, Instagram, Facebook and Twitter. Konntact’s agents can see all the threads from whatever channel used and can communicate back with the same channel. The data is recorded in both a CRM and Ticketing System and the agents are able to use a single dashboard to communicate or respond.
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The omnichannel services provided therefore include:
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- Customer Support and Contact Centre
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- CRM Set-up and Customisation
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- ChatBot development and resourcing
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- Telephony Set-up and replacement
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Konntact understands the critical need for a strong business continuity strategy, offering tailored plans through expert assessment of operations, risk identification, and rapid, cost-effective services. Their comprehensive Disaster Recovery Plan covers Prevention, Mitigation, Preparedness, Response, and Recovery stages, ensuring businesses are ready for any disruptive event. With Disaster Recovery as a Service (DRaaS), they provide failover support via secure cloud-based server replication. Their commitment to information security includes ISO 27001 certification guidance. Konntact's experienced consultants specialize in supporting SMEs, particularly in Financial Services, offering both Disaster Recovery and Business Continuity services.
